服务条款

§ 1 General provisions

1. The store at this site is operated by: Digital Soft Distribution Sp. z o.o. ul. Hoża 86/410, 00-682 Warszawa, Poland VAT ID PL7011079724, REGON 521497508, KRS 0000960920 District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register; share capital PLN 5,000.00 Email: support shown in the footer.

2. These Terms govern the sale of digital products — software licence keys — between the Seller and the Customer through this site.

3. By using the store the Customer confirms reading and accepting these Terms.

§ 2 Products and licences

1. The store sells only genuine, lawfully acquired software licence keys from major publishers (Microsoft, Adobe, Norton, McAfee, Kaspersky, Bitdefender, etc.).

2. Each key activates and validates against the publisher's official servers. If a key is ever found to be unauthorised the Seller will replace it free of charge or refund in full.

3. Software use is governed by the publisher's End-User Licence Agreement (EULA), which the Customer accepts on first activation.

4. Each product page lists licence type, number of activations, region, system requirements and subscription term where applicable.

§ 3 Pricing and payment

1. 价格以您所购店铺的货币显示并收取；页眉切换器在可用时可供更改。价格含适用税率的增值税。

2. 可用支付方式在结账时显示（如 Przelewy24/BLIK、经Stripe的银行卡、PayPal）。

3. PLN支付运营商为PayPro S.A.（波兹南），在波兰金融监管局注册，编号IP24/2014。

4. 支付经TLS加密并符合PCI DSS；我们不存储完整卡号。

5. 付款后自动开具增值税发票并发送至您的邮箱。

§ 4 Digital delivery

1. Licence keys are delivered electronically only — by email and through the customer dashboard.

2. Each delivery email contains the key, a download link to the publisher's installer, step-by-step activation instructions and the invoice.

3. Delivery time: typically under 5 minutes after payment is confirmed. In rare cases (fraud screening, unusual payment methods) delivery can take up to 24 hours. If delivery exceeds 24 hours the Customer may withdraw at no cost.

4. There are no shipping charges — all products are digital.

§ 5 Withdrawal and refunds

1. 消费者对远程合同享有14天撤回权，依据指令2011/83第9条（经your country's implementation of Directive (EU) 2019/770适用）。

2. 数字产品例外：根据第16条(m)款，在您被告知丧失权利后明示同意开始履行的，撤回权不适用；该同意在结账时给出。

3. 若密钥未被激活且我们能够技术核实，我们自您通知起14天内将全额退回原支付方式。

4. 有瑕疵的密钥在支持工单后24–48小时内更换或退款。

禁止行为

您同意不得： - 未经授权转售或再分发许可证 - 将服务用于任何非法目的 - 试图规避许可限制 - 与未授权方共享账户凭据 - 使用自动化系统访问服务 - 在注册或购买时提供虚假信息

违反这些条款可能导致账户终止及法律行动。

责任限制

1. 许可证密钥属于数字内容：卖方根据指令（欧盟）2019/770（经your country's implementation of Directive (EU) 2019/770适用）对任何不符合承担责任。

2. 责任期间：自提供之日起至少两年，如您所在国法律规定更长则从其规定。

3. 投诉请发送至页脚支持邮箱或注册地址，附姓名、订单号、瑕疵说明及所请求的救济。

4. 我们在收到后14天内答复。

5. 本条款任何内容均不排除或限制法定不符责任。

§ 8 Support and dispute resolution

1. 客户支持可于周一至周五 09:00–17:00 CET 通过页脚所示支持邮箱联系；首次回复目标为两个工作小时内。

2. 替代性争议解决：若我们无法直接解决投诉，您居住国的经认证ADR途径为 the certified ADR entity competent for your dispute (we will tell you which on request)。我们不声称已加入任何单一机制；应您的要求，我们将告知您哪一个经认证的ADR机构对您的争议具有管辖权，并将以善意参与该程序。欧盟委员会在 https://consumer-redress.ec.europa.eu/dispute-resolution-bodies 公布经认证机构的公开名单。

3. 以上内容不限制您向法院提起诉讼的权利。

§ 9 Governing law and final provisions

1. 本条款及与消费者订立的远程合同适用卖方所在地法律，不影响您居住国强制性消费者保护规则的始终适用。 2. 与非消费者客户的争议由卖方所在地有管辖权的法院裁决；消费者争议适用保护消费者的管辖规则。 3. 卖方可因重要原因修改条款，提前14天以电子邮件通知客户；修改不适用于此前订立的合同。

Digital Soft Distribution Sp. z o.o. · VAT PL7011079724 · KRS 0000960920 · Effective from 29 April 2026.