[ZH-PLACEHOLDER] Purchases on this site are digital products — software licence keys delivered immediately after payment is confirmed. Under the EU Consumer Rights Directive (Art. 16(m)) and Polish Consumer Rights Act (Art. 38 § 13), once the key is delivered with your express consent the 14-day right of withdrawal does not apply. Full purchase, complaints and dispute-resolution flow below.
[ZH-PLACEHOLDER] § 1 General provisions
[ZH-PLACEHOLDER] 1. The store at this site is operated by: Digital Soft Distribution Sp. z o.o. ul. Hoża 86/410, 00-682 Warszawa, Poland VAT ID PL7011079724, REGON 521497508, KRS 0000960920 District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register; share capital PLN 5,000.00 Email: support shown in the footer.
2. These Terms govern the sale of digital products — software licence keys — between the Seller and the Customer through this site.
3. By using the store the Customer confirms reading and accepting these Terms.
[ZH-PLACEHOLDER] § 2 Products and licences
[ZH-PLACEHOLDER] 1. The store sells only genuine, lawfully acquired software licence keys from major publishers (Microsoft, Adobe, Norton, McAfee, Kaspersky, Bitdefender, etc.).
2. Each key activates and validates against the publisher's official servers. If a key is ever found to be unauthorised the Seller will replace it free of charge or refund in full.
3. Software use is governed by the publisher's End-User Licence Agreement (EULA), which the Customer accepts on first activation.
4. Each product page lists licence type, number of activations, region, system requirements and subscription term where applicable.
[ZH-PLACEHOLDER] § 3 Pricing and payment
[ZH-PLACEHOLDER] 1. All prices are shown in euros (EUR) by default, with a currency picker in the header for PLN, GBP or USD. Prices include VAT at the applicable rate.
2. Available payment methods include Przelewy24 (BLIK, bank transfers, Visa/Mastercard, Apple Pay, Google Pay), Stripe (Visa, Mastercard, Amex), PayPal, Klarna/Sofort and SEPA (B2B).
3. The PLN payment operator is PayPro S.A. (Poznań), registered as a domestic payment institution by the Polish Financial Supervision Authority under IP24/2014.
4. All payments are encrypted with TLS and PCI DSS compliant. We never store full card numbers.
5. A VAT invoice is issued automatically once payment is confirmed and emailed to the address provided at checkout. B2B customers add their VAT ID at checkout to receive a company invoice.
[ZH-PLACEHOLDER] § 4 Digital delivery
[ZH-PLACEHOLDER] 1. Licence keys are delivered electronically only — by email and through the customer dashboard.
2. Each delivery email contains the key, a download link to the publisher's installer, step-by-step activation instructions and the invoice.
3. Delivery time: typically under 5 minutes after payment is confirmed. In rare cases (fraud screening, unusual payment methods) delivery can take up to 24 hours. If delivery exceeds 24 hours the Customer may withdraw at no cost.
4. There are no shipping charges — all products are digital.
[ZH-PLACEHOLDER] § 5 Withdrawal and refunds
[ZH-PLACEHOLDER] 1. Consumers and small entrepreneurs (under Art. 38a of the Polish Consumer Rights Act) have a 14-day right of withdrawal for distance contracts under Art. 27 of the Act.
2. Important exception for digital products: under Art. 38 § 13 of the Polish Consumer Rights Act (transposing Art. 16(m) of EU Directive 2011/83), the right of withdrawal does not apply to digital content delivered without a tangible medium once performance has begun with the Customer's express consent and after the Customer has been informed of the loss of the right of withdrawal. The Customer gives this express consent and acknowledges the loss of withdrawal by ticking the consent box at checkout.
3. Refund if the key was never used: if the Customer declares the key was not activated and the Seller can verify this technically (publisher status = unactivated), the Seller refunds the full amount within 14 days to the original payment method.
4. Replacement of a faulty key: if a key fails to activate due to a Seller- or publisher-side issue, the Seller delivers a new key or full refund within 24-48 hours of the support ticket.
禁止行为
您同意不得： - 未经授权转售或再分发许可证 - 将服务用于任何非法目的 - 试图规避许可限制 - 与未授权方共享账户凭据 - 使用自动化系统访问服务 - 在注册或购买时提供虚假信息
违反这些条款可能导致账户终止及法律行动。
责任限制
免责声明： 产品按「现状」提供，不作任何明示或暗示的保证。我们不保证产品满足您的特定要求。
责任限制： 我们的责任以产品的购买价格为限。对于间接、附带或后果性损害，我们不承担责任。
第三方软件： 对于购买后因软件发行商更新或变更引起的问题，我们不承担责任。
[ZH-PLACEHOLDER] § 8 Support and dispute resolution
[ZH-PLACEHOLDER] 1. Customer support is reachable Mon-Fri 09:00-17:00 CET via the support email shown in the footer; first-response target two business hours.
2. Online dispute resolution: under Regulation (EU) 524/2013, EU consumers can use the European Commission ODR platform at https://ec.europa.eu/consumers/odr/.
3. Polish consumers can also contact: the relevant Voivodeship Inspectorate of Trade Inspection; the Federation of Consumers (federacja-konsumentow.org.pl); the Office of Competition and Consumer Protection (uokik.gov.pl).
4. None of the above limits the Customer's right to bring an action before a court.
[ZH-PLACEHOLDER] § 9 Governing law and final provisions
[ZH-PLACEHOLDER] 1. Matters not covered by these Terms are governed by Polish law, including the Civil Code, the Consumer Rights Act, the Act on Electronic Services and the GDPR. 2. Disputes with non-consumer customers are decided by the court with jurisdiction over the Seller's registered office (District Court for the Capital City of Warsaw). Consumer disputes follow the rules of the Polish Code of Civil Procedure. 3. The Seller may amend these Terms for important reasons (legal changes, new payment methods); Customers are notified by email 14 days before the change. Amendments do not apply to contracts concluded before they enter into force.
[ZH-PLACEHOLDER] Digital Soft Distribution Sp. z o.o. · VAT PL7011079724 · KRS 0000960920 · Effective from 29 April 2026.