Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You can pay using credit card, PayPal, or various local payment methods. Once payment is confirmed, your license keys will be delivered instantly.

Question 2

我可以取消订单吗？

Accepted Answer

Orders can be cancelled before the license key is delivered. Once a key has been sent, please refer to our refund policy. Contact support immediately if you need to cancel an order.

Question 3

配送需要多长时间？

Accepted Answer

Digital delivery is instant! After payment confirmation, your license keys are delivered immediately via email and are also available in your account dashboard.

Question 4

你们提供批量折扣吗？

Accepted Answer

Yes! We offer volume discounts for bulk purchases. B2B customers receive additional pricing benefits. Contact our sales team or apply for a B2B account for more information.

Question 5

Are your license keys genuine?

Accepted Answer

Absolutely! All our license keys are 100% genuine and sourced directly from publishers or authorized distributors. Every key comes with our authenticity guarantee.

Question 6

如何激活我的许可证？

Accepted Answer

Activation instructions are provided with your license key. Generally, you'll enter the key during software installation or in the product's activation menu. Detailed guides are available in your account.

Question 7

My license key doesn't work. What should I do?

Accepted Answer

First, ensure you're entering the key correctly (no extra spaces) and that you're using the correct product version. If issues persist, contact our support team with your order number for immediate assistance.

Question 8

我可以将许可证转移到另一台设备吗？

Accepted Answer

This depends on the license type. Retail licenses can often be transferred (deactivate on old device, activate on new). Volume and OEM licenses typically cannot be transferred. Check your specific license terms.

Question 9

Where do I download the software?

Accepted Answer

Download links are provided in your order confirmation email and your account dashboard. We recommend downloading directly from the publisher's website using the links we provide.

Question 10

My download link expired. What now?

Accepted Answer

Log into your account to access fresh download links. If you have any issues, contact support and we'll provide new links immediately.

Question 11

我可以重新安装软件吗？

Accepted Answer

Yes! Your license allows reinstallation on the same device (or eligible devices for multi-device licenses). Keep your license key saved securely for future reinstallations.

Question 12

你们接受哪些支付方式？

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and various local payment methods depending on your region. All payments are processed securely through Stripe.

Question 13

Is my payment information secure?

Accepted Answer

All card data is tokenized and handled by Stripe on their PCI DSS Level 1 certified infrastructure.

Question 14

Do you charge VAT/Tax?

Accepted Answer

VAT is calculated based on your billing address and displayed at checkout. EU businesses with a valid VAT ID can apply for VAT exemption during checkout.

Question 15

Why does the price differ in different currencies?

Accepted Answer

Prices are optimized for each region considering local market conditions and exchange rates. You'll always see the final price in your selected currency before checkout.

Question 16

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee on most products. If you're not satisfied, submit a refund request through your account dashboard. Products must not be activated to qualify.

Question 17

退款需要多长时间？

Accepted Answer

Refund requests are typically processed within 1-3 business days. Once approved, funds are returned to your original payment method within 5-10 business days depending on your bank.

Question 18

如果我激活了许可证，还能获得退款吗？

Accepted Answer

Activated licenses generally cannot be refunded as they cannot be resold. However, if you're experiencing technical issues, contact support and we'll work to resolve them.

Question 19

你们如何保护我的数据？

Accepted Answer

We use industry-standard encryption (TLS 1.3) for all data transmission and AES-256 for data at rest. We're GDPR compliant and never share your data with unauthorized parties.

Question 20

我可以删除我的账户吗？

Accepted Answer

Yes, you can request account deletion from your dashboard settings or by contacting support. We'll delete your personal data in accordance with GDPR requirements.

Question 21

如何联系支持团队？

Accepted Answer

You can reach us via email at support@lizensa.com, through live chat on our website, or by submitting a support ticket in your account dashboard. We're here to help!

Question 22

What are your support hours?

Accepted Answer

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM CET. We typically respond to emails within 24 hours, often much faster.

Question 23

Do you offer phone support?

Accepted Answer

Currently, we offer support via email, live chat, and tickets. B2B Enterprise customers have access to dedicated phone support lines.

常见问题

订单与购买

许可证密钥

下载与安装

支付与定价

Refunds & Returns

安全与隐私

支持与联系

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