Il-kamp ta' applikazzjoni ta' din id-dikjarazzjoni
This accessibility statement applies to the Lizensa online shop at lizensa.com: the home page, catalogue and product pages, search, cart, checkout, the customer account and the legal pages. It explains how the shop meets the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882) as transposed into national law.
Status ta' konformità
We design and test the shop against the Web Content Accessibility Guidelines (WCAG) 2.2, level AA — the web requirements of the harmonised European standard EN 301 549.
The shop is partially conformant with WCAG 2.2 AA: the parts listed under "Known limitations" do not fully meet it yet. As far as our checks show, everything else does.
Limitazzjonijiet magħrufa
- Payment forms. Card, PayPal and other payment forms in the checkout are embedded from the payment provider. We choose providers with accessible forms, but we cannot change their markup.
- Support chat. The chat window is a third-party widget; its keyboard and screen-reader support is outside our control. Every question can also be sent by e-mail to support@lizensa.com.
- PDF documents. Invoices and licence certificates are PDF files that are not yet tagged for screen readers. On request we send their content by e-mail as plain text.
Barriers found by our automated checks are fixed before a change is released; any that remain are listed here.
Kif nivvalutaw l-aċċessibbiltà
This statement was last reviewed on 24 ta’ Settembru 2026. It is based on a self-assessment:
- automated axe-core tests against WCAG 2.0, 2.1 and 2.2 (levels A and AA) of the home page, a category page, a product page, the cart, the checkout, the account login and this statement, run on every change before it is released;
- manual checks using the keyboard only.
We review this statement at least once a year and after every major change to the shop.
Feedback u kuntatt
If you run into a barrier, or need information from this shop in an accessible format, please tell us. This is our feedback mechanism for accessibility:
- e-mail: support@lizensa.com
- the contact form
Please tell us the page, what you were trying to do and which browser or assistive technology you use. We confirm receipt within two working days and reply within ten working days with a fix or another way to achieve the same result.
Proċedura ta' infurzar
If our reply does not resolve the problem, you can turn to the bodies responsible for accessibility:
- Market surveillance: the market-surveillance authority for the accessibility of products and services in your EU member state
- Conciliation: the conciliation or consumer dispute-resolution procedure of your EU member state, where one is provided
Dak li nagħmlu għall-aċċessibbiltà
Speċifikament, it-tim tal-inġinerija jżomm lilu nnifsu għal:
- Navigazzjoni bil-keyboard — kull element interattiv jista' jintlaħaq b'Tab, jiġi attivat b'Enter jew Space, u jingħalaq b'Escape. Aħna ma nużawx mudelli li jiddependu biss fuq il-maws.
- HTML semantiku — landmarks (`<main>`, `<nav>`, `<footer>`), intestaturi fl-ordni korretta, kontrolli nattivi tal-formoli, buttuni reali. Screen-readers qatt m'għandhom bżonn ARIA biex jifhmu paġna li jistgħu jifhmu mill-markup biss.
- Fokus viżibbli — kull element interattiv juri ċirku ta' fokus f'kull ħin meta jkun iffukat permezz tal-keyboard, b'kuntrast ta' mill-inqas 3:1 mal-isfond tiegħu.
- Kuntrast tal-kulur — test tal-ġisem f'4.5:1, test kbir u ikoni f'3:1, kemm f'modi ċari kif ukoll skuri.
- Test li jista' jiġi ridimensjonat — il-paġni jibqgħu użabbli sa 200% zoom fi kwalunkwe browser; l-ebda wisa' ta' kontenut b'pixels fissi ma jimblokka r-reflow.
- Moviment imnaqqas — l-animazzjonijiet jirrispettaw `prefers-reduced-motion` u qatt ma jdoqqu vidjow b'awtomatikament b'ħoss.
Shortcuts tat-tastiera
Shortcuts standard tal-browser jaħdmu kullimkien. Is-sit iżid tnejn tiegħu stess:
- / — iftaħ il-paletta tat-tiftix minn kwalunkwe paġna.
- Escape — agħlaq kwalunkwe dialogu, kexxun jew menu.
Aħna intenzjonalment inżammu l-lista ta' shortcuts żgħira sabiex ma tikkollidix ma' bindings ta' teknoloġija assistiva.
Browsers u teknoloġija assistiva
Aħna nittestjaw fuq l-aħħar żewġ verżjonijiet ta' Chrome, Edge, Firefox u Safari fuq desktop, u Safari u Chrome fuq iOS u Android. Aħna nittestjaw l-imġiba tal-screen-reader b'NVDA + Firefox, JAWS + Chrome, VoiceOver + Safari (macOS u iOS), u TalkBack + Chrome fuq Android.
Aħna ma nittestjawx kontra Internet Explorer 11; m'għadux appoġġjat minn Microsoft u aħna ma nibblukkawhx imma ma nistgħux niggarantixxu l-aċċessibbiltà hemmhekk.
